October 10, 2026 · 2 min read
Where Should AI Go First in a Small Business?
Not where the demo looked best. Start with the work that is growing faster than your ability to handle it - then score it before you buy anything.
strategygetting-started
Book 1 of the AI-Native Business Series
The AI Operating System for Small Business
Don't bolt AI onto broken processes. Redesign the work.
The process-by-process playbook for turning an established small or midsize company into an AI-enabled business: what to automate, what to augment, how to implement it safely, and how to prove the ROI.
The book that starts with how work moves, not with the tools
One method - MAP, SCORE, REDESIGN, BUILD, GOVERN, MEASURE, SCALE - applied to real internal work, and one company, Northstar Home & Appliance, followed end to end, failures included. Automate transactions. Augment judgment. Escalate exceptions. Preserve human relationships.
Latest updates
The AI Operating System for Small Business is now on Amazon
The paperback is available on Amazon. Use the Buy the Book button on this site to go straight to the listing.
Nine toolkit templates now free to download
The readiness assessment, opportunity scorecard, ROI calculator, risk assessment, vendor questionnaire, AUP template, project charter, and more - as print-and-fill PDFs.
A note on product names and prices
Vendors and features named in the book are examples current as of October 2026. Updates on notable changes will be posted here.
From the blog
All postsOctober 3, 2026 · 2 min read
Automate Transactions, Augment Judgment: Where AI Stops in a Small Business
The most useful AI decision is often where it should not act. A simple two-question matrix tells you the most AI may do with any piece of work.
governancehuman-oversight
September 26, 2026 · 2 min read
AI Assistant vs Copilot vs Agent: The Five Levels of AI Process Adoption
Higher is not better. The right level for a process is the lowest one that does the job - and every level up brings controls you must actually run.
agentsstrategy
New workflow blueprints, templates, and field notes for running AI in a small business.
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